Customer First Policy

1-Day Return & Refund Policy

Transparent, fair, and hassle-free returns within 24 hours of delivery. Learn how our delivery-based return window works.

24-Hour Window

Starts strictly after order is Delivered

1-Day Return Window

Submit your return request within 24 hours of product delivery.

Delivered-Based

Window starts from the exact delivery timestamp, not order placement.

Product Eligibility

Products must be marked Return Eligible ("Yes") on the product page.

Easy Photo Upload

Upload photos directly for damaged, wrong, or defective items.

1. Return Policy Rules

Strict rules governing the 24-hour return period

24-Hour Window: Customers can request a return within 1 day (24 hours) from the exact date/time the order is delivered.

Starts Upon Delivery: The 1-day return period starts only after the order status becomes Delivered in our system.

No Order-Date Calculation: We do NOT calculate the return period from the order placement or shipping date.

Automatic Expiry: Once 24 hours have passed from the delivery timestamp, the return option automatically becomes unavailable ("Return Period Expired").

Exact Deadline Display: The customer order details page displays the exact delivery date/time and the return deadline.

Example Scenario: Order Delivered: 20 August 2026, 02:00 PM Return Available Until: 21 August 2026, 02:00 PM

2. Eligibility & Product Conditions

Requirements for return approval

Delivered Status: Order status must be marked as Delivered in your account.

Within 24 Hours: Current request submission time must be within 24 hours of the delivery timestamp.

Product Return Eligible: Product must be marked as Return Eligible (Return Eligible: Yes). Non-returnable products will display "This product is not eligible for return."

Original Packaging: Item must be returned in its original condition, original packaging, with all applicable accessories, tags, and manuals.

Damaged/Wrong Products: Damaged, wrong, or defective items should be reported immediately with photos uploaded via the return form.

Verification Notice Submitting a return request does not automatically guarantee approval. All requests are subject to physical inspection and admin verification.

How the Return & Refund Process Works

Simple 4-step journey from request to refund

Request Return

Go to My Orders within 24h of delivery, click "Request Return", select reason, and upload photos.

Admin Review

Our team verifies your request details and uploaded inspection photos. Status updates to Approved or Rejected.

Pickup & Inspection

Courier pickup is scheduled. Upon arrival at our warehouse, quality inspection is conducted on the returned item.

Refund Completed

Once verified, refund is initiated according to your original payment method or company refund procedure.

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